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Terms of Service

Last updated: April 11, 2026

1. Introduction

Welcome to EventEntree. These Terms of Service ("Terms") govern your use of the EventEntree platform (the "Platform"), including our website, mobile applications, and services. By accessing or using EventEntree, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

EventEntree is an event management and ticketing platform operating in West Africa, primarily serving Ghana, Nigeria, Ivory Coast, Senegal, Togo, and Benin.

2. Definitions

"Platform"

The EventEntree website, apps, and all related services.

"Organizer"

Individuals or entities creating and managing events.

"Attendee"

Individuals purchasing tickets or attending events.

"Services"

Ticketing, event management, check-in, and payment processing.

3. Account Registration

3.1 Eligibility: You must be at least 18 years old to create an account. By registering, you represent that you have the legal capacity to enter into binding contracts.

3.2 Accurate Information: You agree to provide accurate, current, and complete information during registration. EventEntree reserves the right to suspend accounts with false information.

3.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use.

3.4 Organizer Verification: Event organizers must complete identity verification (valid ID) and provide banking/payment details before receiving approval to create events.

4. Organizer Responsibilities

4.1 Event Legitimacy: You warrant that all events you create are legitimate, lawful, and do not violate any applicable laws or regulations.

4.2 Accurate Event Information: You must provide accurate details about events, including date, time, location, capacity, and pricing. Misrepresentation may result in account termination.

4.3 Ticket Fulfillment: You are obligated to honor all valid tickets sold through the Platform. Cancellations must follow our refund policy.

4.4 Prohibited Events: You may not use EventEntree for illegal gambling, fraudulent schemes, adult content, hate speech, or any activity prohibited by local laws in Ghana, Nigeria, or other operating countries.

4.5 Fees: EventEntree charges service fees on ticket sales. Current fee structure is available in your dashboard.

5. Attendee Responsibilities

5.1 Ticket Purchase: By purchasing tickets, you agree to the specific terms set by the event organizer, including refund and cancellation policies.

5.2 QR Code Usage: Your ticket QR code is unique to you. Do not share screenshots or copies. Each code can only be used once for entry.

5.3 Event Conduct: You agree to follow all venue rules and organizer instructions. Disruptive behavior may result in removal without refund.

6. Payments & Payouts

6.1 Payment Processing: We accept payments via Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo), bank transfer, and debit/credit cards where available.

6.2 Organizer Payouts: Approved organizers receive payouts to their registered bank account or MoMo number within 3-5 business days after the event concludes, subject to verification.

6.3 Refunds: Refund policies are set by individual organizers. EventEntree facilitates refunds but ultimate decision rests with the organizer, except in cases of event cancellation or fraud.

7. Prohibited Conduct

You may not use EventEntree to:

  • Violate any laws or regulations
  • Infringe intellectual property rights
  • Harass, abuse, or harm others
  • Upload viruses or malicious code
  • Scrape or harvest user data
  • Create fake events or sell fraudulent tickets
  • Money laundering or terrorist financing

8. Termination

EventEntree reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or receive multiple complaints from users. Organizers may also be suspended pending investigation of disputed events or payments.

9. Limitation of Liability

EventEntree acts as a platform connecting organizers and attendees. We are not responsible for the quality, safety, or legality of events. Our liability is limited to the amount of fees paid to us for the specific transaction. We do not guarantee uninterrupted service and are not liable for technical failures beyond our control.

10. Governing Law

These Terms are governed by the laws of Ghana. Any disputes shall be resolved in the courts of Accra, Ghana, unless otherwise agreed by the parties. For users in Nigeria, disputes may alternatively be resolved under Nigerian law.

11. Contact Us

If you have questions about these Terms, please contact us at:

EventEntree Legal Team

Email: legal@evententree.com

Address: Accra, Ghana

By using EventEntree, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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